9.6.2008

Fujitsu improves Patja customer portal usability with Emillion's Distal authentication

Fujitsu Services Oy, the leading provider of ICT services in Finland, and Emillion, a forerunner in identity and access management solutions, have agreed on deploying Emillion's Distal authentication solution in the customer portals Fujitsu offers its customers as part of its Patja service.

"From a customer service point of view, easy to use web services are very important. How easy or difficult it is for users to authenticate impacts user experience significantly and therefore affects how much the service is being used", explains Arto Kahila, service director at Fujitsu.

Distal authentication will be used in service management related portals, where customers can make service requests. Customers can also investigate their own open amd closed service requests through the portal.

"Customer authentication is very easy with Distal, the customer just clicks a link in his own intranet. Customers experience our service as a seamless part of his own intranet. Roll-out in customer intranets is also very easy, and it does not require particular technical expertise", Kahila continues.

Distal authentication is based on the utilization of the user's intranet user profile. Distal fetches selected user identity information from the intranet and passes it to Fujitsu's service portal. The user is automatically authenticated based on that information, without having to sign on again. Easier sign-on and simplified user management drives usage, brings cost savings and improves security to both Fujitsu and its customers.

"We are very satisfied that Fujitsu chose Distal as the authentication solution for their Patja customer portals. Easy authentication makes the web site the easiest service channel from the customer's point of view", says Kjell Backlund, CEO at Emillion.

More information:

Kjell Backlund, Emillion Oy, +358 400 848 747

Arto Kahila, Fujitsu Services Oy, +358 50 372 5084

Fujitsu Services Oy is the leading provider of ICT services in Finland. Our advanced operating models makes our customers' lives easier both in Finland and abroad. Through our Patja and Sohva operating models we assume overall responsibility for the support services, operation and development of the customers' IT infrastructure and operational applications. We are also strong in mobile work services, digital services as well as Microsoft and SAP solutions. For the fiscal that ended March 2008 the net sales for the service company Fujitsu in Finland amounted to 340 million euros. The company has 2 400 employees in Finland and the Baltic countries. Fujitsu Services is part of the global Fujitsu Group. Fujitsu Limited is globally one of the largest ICT services provider. The Fujitsu Group employs almost 160,000 people in 70 countries.
www.fujitsu.com/fi